FlyGuys Pilot Support Hub

Welcome to the FlyGuys Pilot Support Hub

Your go-to resource for everything you need to succeed as a FlyGuys pilot. Whether you’re just getting started or looking for advanced tips, we’ve got you covered. Explore the sections below to find the information you need.

Support Channels

Pilot Experience: pilot.success@flyguys.com	Feedback for Flyguys, getting registered, getting more work, training, payment status, etc.
MC listed in the mission	Any questions about completing a mission (applying for airspace approvals, mission planning, issues on site, uploading)Payment discrepancy
Tech Support: support@flyguys.com	Account/Login issuesIssues with the portalPortal Feedback – include screenshotsMobile App Feedback – include screenshots
Stacey Moore / PHONE#	General Inquiries
Premium Services Dept: lidar@flyguys.com	Contract LiDAR work
Sales: sales@flyguys.com	Sales leads

Getting Started

Becoming a FlyGuys Pilot

• Requirements and Registration:
  • To register for our pilot network, you are required to have your FAA Part 107 Certification 
  • You will need your Part 107 number to register on our portal
  • Pilots must have their own equipment. Recommended Drones:
    • RGB Mapping (Mavic 3 Enterprise, Mavic Air 2S, or equivalent)
    • Thermal (Mavic 3 Thermal)
  • Download the mobile app 

Accessing the Pilot Portal

• Login Instructions: A simple guide on how to log in to the Pilot Portal.

What is the Pilot Portal?

• You will receive, manage, and complete missions in the pilot portal.

Mobile App – “FlyGuys Pilot”

• How to download: Register in web portal and search for the FlyGuys Pilot app(link) (image of icon)
• What is the FlyGuys Pilot App?
  • Pilots can accept missions and view mission details from the FlyGuys Pilot App, which has a similar view and functionality to the pilot web portal.

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Mission Assignment Process

Our Goal
We aim to provide pilots with missions that match their qualifications and expertise. Currently, our team manually selects pilots for each mission, but we are working towards automating this process. In the future, we plan to streamline sourcing by automatically notifying all pilots who meet the specific requirements for available missions.

How Pilots are Selected
Pilots are chosen based on several key factors, including:

• Experience: Previous mission experience plays a crucial role in our selection process.
• Qualifications: Responses from the pilot questionnaire help us match missions with your skills and capabilities.
• Equipment: We prioritize pilots with the necessary equipment to complete the mission to the highest standards.
• Proximity: Pilots located nearest to the mission site are given preference to reduce travel time and costs.

How It Works
When a mission becomes available in your area, you’ll receive a notification through the Pilot Portal, mobile app, or via email. From there, you can indicate your interest in the mission. If you’re interested, simply respond, and our team will review all interested pilots. We then assign the mission to the most qualified pilot based on our criteria.

Important Note: Expressing interest in a mission does not guarantee assignment. A Pilot Experience team member will evaluate all responses and assign the mission to the best-suited pilot.

Tips for Getting More Missions

• Stay Updated: Keep your equipment current and aligned with industry standards. Recommended drones include:
  • RGB Mapping: Mavic 3 Enterprise, Mavic Air 2S, or equivalent.
  • Thermal Imaging: Mavic 3 Thermal or equivalent.
• Advanced Mission Readiness: Gain experience with GNSS receivers, DATUMS, and coordinate systems. Ensure your GNSS equipment is listed and up to date in your FlyGuys Pilot Account to qualify for more advanced opportunities.

By staying proactive, maintaining your qualifications, and updating your equipment, you can increase your chances of being selected for more missions. We’re here to support your success every step of the way!

Conducting Missions

Pre-Mission Preparation

• Check Airspace
• Pre-flight checklist.

During the Mission

• Best Practices
  • Over-communicate with your MC.
  • GoalZERO: Safety is our number one priority. Fly safe at all times. 
  • Safety and Operational Tips

Post-Flight

• Upload Data the same day
  •  Uploading Data

Payments & Compensation

Pilot Pay Structure

• Payment Rates and Timing:
  • The typical pay rate is $100/hr
  • You can expect payment approximately two weeks after your completed mission has been received by Accounting. 
  • If you see a delay in the payment or have questions regarding your payment, please contact the mission coordinator for that mission. 
  • Ramp will have the most updated information on your payment.

Invoicing and Payment Methods

• How to Get Paid:
  • After you’ve completed a mission and it has reached accounting, you will receive an invite to Ramp. 
  • Payments are made via ACH (direct deposit) or check by mail, whichever you selected in Ramp when signing up. 
  • You can expect payment approximately two weeks after your completed mission has been approved by QAQC and sent to our Accounting team. 
  • Here is a more in-depth description of the payment process.

Updating Info and Documentation

• Updating Banking info, Getting W9, when does W9 get sent? 
• Once a job is moved to Ready to Invoice in the portal, if it is a new pilot, their name and email address are added from the portal into Ramp to create the vendor. The pilot will receive an email from communications@ramp.com inviting them to create a Ramp account. This is where they will input their tax information and payment details. If they need to update their banking info later, they can log back in and update it in Ramp.

RAMP

Ramp is our payment platform partner. Ramp aims to provide our pilots with easier payment onboarding and enhanced payment transparency for a streamlined and efficient process for receiving your payments. 

ramp.com

Technical Support

Account Issues

• Troubleshooting: Solutions for common login and account problems.

Additional Resources

• Training Videos: https://flyguys.com/training-videos/
• Support Channels: Get in touch with the right support for your needs, including the difference between general support and pilot-success assistance.

Pilot Experience: pilot.success@flyguys.com	Payment Status, Feedback for Flyguys, getting registered, getting more work, training, etc.
MC listed in the mission	Any questions around completing a mission (applying for airspace approvals, mission planning, issues on site, uploading)Payment amount is wrong.
Tech Support: support@flyguys.com	Account/Login issuesIssues with the portalPortal Feedback – include screenshots!Mobile App Feedback – include screenshots!
Stacey / PHONE#	General Inquiries
Premium services dept lidar@flyguys.com	Contract LiDAR work
Sales Leads? sales@flyguys.com

We’re here to help you succeed at every step of your FlyGuys journey. Explore these resources and reach out if you need further assistance!