FAQs

Data is accessed through our proprietary portal or a viewable link to online deliverables. We can also use API tools to access existing systems for ease of delivery.

Projects are typically ready within 2-5 business days with an ASAP mindset for all non-LiDAR work.

No. LiDAR can penetrate tree canopy and vegetation to reach the true ground but cannot go beneath the Earth’s surface.

FlyGuys owns all data collected using our technology unless otherwise specified by the client.

If you are within the US, absolutely! All inquiries originating outside the United States will be considered on an individual basis.

LiDAR services generally range from $6,500 to $9,000 per day and up to $12,000 depending on client needs.

FlyGuys does not offer set packages; instead, we work with our clients to deliver exactly what they need on an individual basis. Volume discounts are available and we encourage MSAs for recurring work.

There is no minimum acreage requirement for LiDAR services. However, LiDAR is most cost-effective for site sizes of 50 acres or more.

We fly as soon as possible based on factors such as weather, pilot availability, site availability and airspace restrictions.

To create an account, you must have your own drone and your Part 107.

Once you have an account, you will be eligible to receive jobs. We mostly work with our contract pilots in our network. When we have a job in your area, a FlyGuys member will reach out to see if you are interested and available.

Ensure that your portal is up to date with your equipment and certifications for a better chance of receiving a call.

On average, our pilots are paid around $100 per hour.

Our most active industries are surveying, engineering, construction, real estate, and solar energy.

The Mavic 3 Enterprise and the Mavic Air 2S are the top drones that we recommend. If you are looking for Thermal, the Mavic 3 Thermal is the way to go. However, we are constantly adapting and have to work with more updated equipment as the industry changes. Make sure your account equipment is up to date.

We are always looking to expand our nationwide reach. While we may already have pilots in your area, we are always looking to add new pilots to the team.

We have a few internal pilots on the FlyGuys team, but we do not hire full-time pilots often. Keep an eye on our pilot newsletters for potential opportunities.

You will still have access to the 1.0 portal. After April 1, no new missions will be added to this portal.

Missions will not be migrated.

You should have received an email (the one you used to register for the 1.0 portal) with your new username and password.

Your username is your email address, and once you log in with the password provided, you will be asked to set a new password.

If your email from the previous portal was attached to your FAA number, you will need to contact support@flyguys.com to request an email change.

Once you have logged into the new portal, you can use the “Forgot Password” link to reset your password.

Double-check your FAA number, and if it is correct, email support@flyguys.com.

Your information was migrated from the previous portal, so you must log in with the email and password sent to you. If you did not receive the email and password, email support@flyguys.com.

Send an email to support@flyguys.com and include the name of the equipment that needs to be included.

Service areas inform us where you prefer to fly your missions. 

This does not prevent you from receiving missions outside of this area. Our Pilot Success team may send you missions regardless of the service area you provide.

You will not be able to accept or reject a mission for which you may be eligible. You can complete the registration process by clicking the Finish Setup button.

Click the drop-down menu button at the top left, and click Profile. You can view and update your profile information, equipment, service areas, questionnaire, and documents.

You can change your password on the login page using the Forgot Password option.You can update your password from your pilot account by clicking on your email address at the top right and clicking Account.

We have uploaded 20,000+ files without issues.

We have uploaded up to 500 GB without issues.

When you regain connection, it should automatically begin uploading pending files. 

If the pending files do not continue uploading, open another tab and access the same mission to see if they have resumed. Certain file uploads may have failed, but these files won’t automatically be retried. You can see these files in the upload status window and have the option to retry.

If a file with the same name already exists in that folder, the system will notify you and skip that file upload.

Depending on your internet connection, it can take 3-5 hours. Check your upload and download speeds with a service like speedtest.net.

Currently, Pilots cannot delete files. If you need help with your mission, please contact the mission coordinator.

Unfortunately, our system cannot accept unzipped folders. You must upload zipped folders and individual files.

If the icon is not green, the files did not upload.

Please send an email to support@flyguys.com  or call 1-888-837-0940.

You can “Report a Bug” using the icon at the bottom right of the screen.

Please send an email to support@flyguys.com

You should have received an email with the information to access the new portal with your username and password. Please note that only active customers received the information to log in.

Please contact your Strategic Account Executive or send an email to support@flyguys.com.

No, you won’t have access to the new portal. You will have access once you order a new mission. Please contact your Strategic Account Executive or ask for a quote here.

You will still have access to the 1.0 portal. However, after April 1, no new missions will be added to this portal. If you create your own missions, you must do so in the new portal.

No, missions will not be migrated.

Customers can have two roles: Customer Admin and Customer User. Both roles can create missions, view missions, and add site contacts. The only difference is that the Customer Admin can create team members (new customer admins and users).

 Check that the URL is correct: https://customers.flyguys.com/ 

 Try to reset your password using the “Forgot Password” link.

 If it still doesn’t work, please send an email to support@flyguys.com.

 Please contact your company’s customer admin.

Please contact your Sales Account Executive.

The customer admin of your company can create new customer users and new customer admins.

Please contact your Strategic Account Executive.

You can only view the files once the pilot uploads them. You can download them once the Quality Assurance / Quality Control team accepts them.

Currently, you cannot modify missions from the customer portal. Please contact the Operations team at operations@flyguys.com.

As a customer user, you cannot change the status of the mission, you can only view the status changes. To cancel an order, please contact your Strategic Account Executive.

As a customer user, you cannot change the status of the mission, you can only view the status changes. To pause a mission, please contact your Mission Coordinator.