FAQ

For Pilots

What is required to be a pilot in the FlyGuys Network?

To create an account, you must have your own drone and your Part 107.

How do we work?

Once you have an account, you will be eligible to receive jobs. We mostly work with our contract pilots in our network. When we have a job in your area, a FlyGuys member will reach out to see if you are interested and available.

How do I get more drone work?

Ensure that your portal is up to date with your equipment and certifications for a better chance of receiving a call.

What is the average pay per job for pilots?

On average, our pilots are paid around $100 per hour.

What are your most active industries?

Our most active industries are surveying, engineering, construction, real estate, and solar energy.

Which drones are most popular among your pilots?

The Mavic 3 Enterprise and the Mavic Air 2S are the top drones that we recommend. If you are looking for Thermal, the Mavic 3 Thermal is the way to go. However, we are constantly adapting and have to work with more updated equipment as the industry changes. Make sure your account equipment is up to date.

Are you in need of pilots in any specific area?

We are always looking to expand our nationwide reach. While we may already have pilots in your area, we are always looking to add new pilots to the team.

Do you hire full-time pilots?

We have a few internal pilots on the FlyGuys team, but we do not hire full-time pilots often. Keep an eye on our pilot newsletters for potential opportunities.

Pilot Pay FAQ

 

How do I get paid?

After you’ve completed a job and it has reached accounting, you will receive an invite to Ramp. Payments are made via ACH (direct deposit) or check by mail, whichever you selected in Ramp when signing up. 

 When do I get paid?

Approximately two weeks after the job reaches accounting 

Who do I contact with questions about my payment status update?

Your Ramp account will note your scheduled payment date. If you do not receive payment, please contact accounting at  ap@flyguys.com after the indicated date to request a payment status update.

 Who do I contact for rate discrepancies?

Please contact your Mission Coordinator if you have any issues regarding your pay vs. the agreed-upon rate. Accounting does not negotiate payment. 

What information do I need to receive payments?

When you receive an invite to Ramp, you will be asked to fill out your banking and tax information.

Who do I contact if I do not see a job listed in my ramp account?

Please give a few days after the mission is completed for the payment to show up in your RAMP account. The Accounting team may be processing the payment. If you still do not see it, please reach out to your Mission Coordinator. 

 

Assistance from RAMP

https://support.ramp.com/hc/en-us

 

 

Portal

Pilot Transition

What will happen to the missions that are in the 1.0 pilot portal?

You will still have access to the 1.0 portal. After April 1, no new missions will be added to this portal.

Will missions be migrated to the new 2.0 portal? 

Missions will not be migrated.

Pilot Registration

Will my user account in the 1.0 portal be the same for the new portal?

You should have received an email (the one you used to register for the 1.0 portal) with your new username and password.

Your username is your email address, and once you log in with the password provided, you will be asked to set a new password.

How can I register for FlyGuys 2.0 with a different email than what I used for the previous portal?

If your email from the previous portal was attached to your FAA number, you will need to contact support@flyguys.com to request an email change.

How can I register for FlyGuys 2.0 with a different password?

Once you have logged into the new portal, you can use the “Forgot Password” link to reset your password.

I’m getting a message saying, “FAA already registered.”

Double-check your FAA number, and if it is correct, email support@flyguys.com.

I am getting a message saying, “Username ‘xx@xx’ is already taken” or “Email ‘xx@xx’ is already taken.”

Your information was migrated from the previous portal, so you must log in with the email and password sent to you. If you did not receive the email and password, email support@flyguys.com.

What if I cannot find my equipment in the “Define Your Equipment” list?

Send an email to support@flyguys.com and include the name of the equipment that needs to be included.

What are the service areas used for?

Service areas inform us where you prefer to fly your missions. 

This does not prevent you from receiving missions outside of this area. Our Pilot Success team may send you missions regardless of the service area you provide. 

What happens if I do not complete the registration process?

You will not be able to accept or reject a mission for which you may be eligible. 

You can complete the registration process by clicking the Finish Setup button.

 

Pilot Profile 

How do I update my profile?

Click the drop-down menu button at the top left, and click Profile. You can view and update your profile information, equipment, service areas, questionnaire, and documents.

How do I change my password?

You can change your password on the login page using the Forgot Password option.

You can update your password from your pilot account by clicking on your email address at the top right and clicking Account. 

 

Pilot Uploading

What is the maximum number of files I can upload at the same time?

We have uploaded 20,000+ files without issues. 

Is there a limit on the file size I can upload?

We have uploaded up to 500 GB without issues.

What should I do if I lose connection while uploading files?

When you regain connection, it should automatically begin uploading pending files. 

If the pending files do not continue uploading, open another tab and access the same mission to see if they have resumed. Certain file uploads may have failed, but these files won’t automatically be retried. You can see these files in the upload status window and have the option to retry.

Does the system track duplicate files if I reupload an existing set of files?

If a file with the same name already exists in that folder, the system will notify you and skip that file upload.

How long does it take to upload 6000 files with an average size of 5-6 MB?

Depending on your internet connection, it can take 3-5 hours. Check your upload and download speeds with a service like speedtest.net.

I accidentally uploaded the wrong files into the folder. What should I do?

Currently, Pilots cannot delete files. If you need help with your mission, please contact the mission coordinator.

I am attempting to upload a folder of files, but it’s not working. 

Unfortunately, our system cannot accept unzipped folders. You must upload zipped folders and individual files.

If the upload icon isn’t green, did my files upload?

If the icon is not green, the files did not upload.

What should I do if I tried everything but still cannot upload my files?

Please send an email to support@flyguys.com  or call 1-888-837-0940.

 

Pilot Portal

What if I found a bug in the application?

You can “Report a Bug” using the icon at the bottom right of the screen.

If I have a suggestion for the application, how can I submit it?

Please send an email to support@flyguys.com

Customer Transition

I’m an existing customer. Do I need to register for the new portal?

You should have received an email with the information to access the new portal with your username and password. Please note that only active customers received the information to log in.

I’m an active customer, but I didn’t receive the email with the login information.

Please contact your Strategic Account Executive or send an email to support@flyguys.com 

I’m a customer but haven’t ordered a mission in a few months. Will I have access to the new portal?

No, you won’t have access to the new portal. You will have access once you order a new mission. Please contact your Strategic Account Executive or ask for a quote here.

What will happen to the missions that are in the 1.0 pilot portal?

You will still have access to the 1.0 portal. However, after April 1, no new missions will be added to this portal. If you create your own missions, you must do so in the new portal. 

Will missions be migrated to the new 2.0 portal?  

No, missions will not be migrated.

Customer Registration

I received an email with my new username, password, and role. What is the “role?” 

Customers can have two roles: Customer Admin and Customer User. Both roles can create missions, view missions, and add site contacts. The only difference is that the Customer Admin can create team members (new customer admins and users).

I couldn’t log in with the username and password I received. 

 Check that the URL is correct: https://customers.flyguys.com/ 

 Try to reset your password using the “Forgot Password” link.

 If it still doesn’t work, please send an email to support@flyguys.com.

 How can I create a user account for my company? 

 Please contact your company’s customer admin.

Customer Profile

My information is not correct. How can I update it?

Please contact your Sales Account Executive.

How can I add more users for my company?

The customer admin of your company can create new customer users and new customer admins.

How do I know who the customer admin is for my company?

Please contact your Strategic Account Executive.

Client Portal

Why can’t I download the deliverables (files)?

You can only view the files once the pilot uploads them. You can download them once the Quality Assurance / Quality Control team accepts them.

I need to modify a mission (order) I have created. 

Currently, you cannot modify missions from the customer portal. Please contact the Operations team at operations@flyguys.com. 

How do I cancel a mission (order)?

As a customer user, you cannot change the status of the mission, you can only view the status changes. To cancel an order, please contact your Strategic Account Executive.

How do I pause a mission (order)?

As a customer user, you cannot change the status of the mission, you can only view the status changes. To pause a mission, please contact your Mission Coordinator.