Pilot Support Hub

• Requirements and Registration:
• • You’ll need your FAA Part 107 Certification to join our pilot network.
  • Make sure to have your Part 107 number ready when registering on our portal.
  • Pilots must have their own equipment. Recommended drones include:
    • RGB Mapping: Mavic 3 Enterprise, Mavic Air 2S, or similar.
    • Thermal: Mavic 3 Thermal.
  • Don’t forget to download the mobile app for easy access.

• What is the Pilot Portal?
  • The Pilot Portal is your go-to platform for receiving, managing, and completing missions.
• Login Instructions:
  • After registering, set your username and password.
  • Complete your profile to help us match you with missions that fit your skills.
• Learn More:
  • Watch this video to get familiar with the platform and complete your registration.

• How to Download:
  After registering on the web portal, search for the FlyGuys Pilot app to download.
• What is the FlyGuys Pilot App?
  The app lets pilots accept missions and view mission details, offering an interface and functionality similar to the pilot web portal.

• Have more questions?
  • If you need help with registration, reach out to our Pilot Experience team at pilot.success@flyguys.com. We’re here to assist with any feedback or concerns you may have!

• Need technical help?
  For issues related to your account or login, problems with the portal, or app feedback, contact our Tech Support team at support@flyguys.com.
• • If you’re reporting portal or mobile app issues, please include screenshots to help us resolve the issue quickly.
    We’re here to make sure everything runs smoothly!

We’re focused on giving pilots missions that fit their skills and experience. Right now, our team hand-picks the best pilot for each job, but we’re working on automating that process. Soon, we’ll be able to automatically notify all qualified pilots when a new mission comes up, making it easier and faster to connect you with the right opportunities.

We choose pilots based on a few important things:

• Experience: Your past mission work is a big factor in how we decide.
• Qualifications: The answers you give in the pilot questionnaire help us match your skills with the right missions. It is important to keep your profile updated.
• Equipment: We prioritize pilots who have the right gear to get the job done well.
• Proximity: If you’re closest to the mission site, you’ll likely get the nod to cut down on travel time and costs.

• When a mission pops up in your area, you’ll get a notification through the Pilot Portal, mobile app, or email.
• You can then let us know if you’re interested in the mission by responding.
• Our team will review all interested pilots and assign the mission to the most qualified one.

Important Note: Showing interest doesn’t guarantee you’ll get the mission. A Pilot Experience team member will carefully evaluate all responses and choose the best fit for the job.

• Stay Updated: Make sure your equipment meets current industry standards.
  • For RGB Mapping, we recommend the Mavic 3 Enterprise, Mavic Air 2S, or similar.
  • For Thermal Imaging, we suggest the Mavic 3 Thermal or equivalent.

• Advanced Mission Readiness: Build experience with GNSS receivers, DATUMS, and coordinate systems. Keep your GNSS equipment listed and up to date in your FlyGuys Pilot Account to qualify for more advanced missions.

• Keeping your gear updated and maintaining your qualifications will give you a better chance of getting selected for more missions. We’re here to help you succeed at every step!

Have more questions?
If you need help getting more work and training opportunities or have any other questions about your success, contact our Pilot Experience team at pilot.success@flyguys.com. We’re here to assist with any feedback or concerns you may have!

• Airspace and Waivers:
  • Waiver Requirements:
    If your upcoming mission requires a waiver, our mission coordinators will let you know. It’s crucial to apply for the waiver before the mission to ensure you’re cleared to fly.
    • You can apply for your waiver here: FAA DroneZone.
    • Keep in mind that most waivers take 3-4 weeks for approval, so plan ahead.
  • We understand that the approval process depends on both the FAA and the designated tower. Please stay in close communication with your mission coordinator (MC) about the expected approval timeline.
  • Once your waiver is approved, our mission coordinators will recheck the airspace prior to each mission to ensure everything is cleared for a safe and successful flight.

• Over-communicate with your Mission Coordinator (MC): Keep your MC updated throughout the mission to ensure smooth operations and handle any issues quickly.
• GoalZERO: Safety is our top priority. Always prioritize safe flying practices to protect yourself, your equipment, and those around you.
• Safety and Operational Tips: Stay alert and follow all safety protocols to ensure a successful and safe mission from start to finish.
  • Read here for more safety and operational tips

• After completing your mission, it’s essential to upload your data on the same day of the flight to keep everything running smoothly.
• Follow the steps in this video for guidance on how to upload your data: How to Upload Data.
• Timely data upload helps ensure quick processing and delivery to the client, so prioritize it after every mission.

• Have more questions about your mission?
  • If you have any questions or need assistance with your mission, your Mission Coordinator (MC) is your go-to contact. You can find the MC listed in your mission details.
  • Reach out to your MC for help with:
    • Completing a mission: This includes applying for airspace approvals, mission planning, on-site issues, and data uploads.

For any mission-related concerns, don’t hesitate to contact your MC.

• How to Get Paid:
  • Once you’ve completed a mission and it’s been processed by Accounting, you’ll receive an invite to Ramp (more info on Ramp in the Ramp section).
  • Payments are made through ACH (direct deposit) or check by mail, depending on what you selected when signing up in Ramp.
  • Expect payment about two weeks after your mission has been approved by QAQC and forwarded to Accounting.
• For a more detailed explanation of the payment process, please check out the full description. 

• Updating Banking Info & W9:
  • Once a mission is moved to Ready to Invoice in the portal, new pilots are added to Ramp as vendors using their name and email from the portal (more info on Ramp in the Ramp section).
  • You’ll receive an email from communications@ramp.com inviting you to create a Ramp account, where you can input your tax information and payment details.
  • If you need to update your banking info at any point, simply log back into Ramp and make the necessary changes.

• Ramp is our trusted payment partner, helping to make payment onboarding smoother and providing greater transparency for our pilots.
• With Ramp, you’ll enjoy a streamlined and efficient process for receiving your payments, making it easier to track and manage your earnings.
• For any payment-related updates or to manage your account, simply login to Ramp and take advantage of its easy-to-use features.

Payment Support:

• If you notice any discrepancies in your payment, please reach out to your Mission Coordinator for assistance.
• For payment status updates, you can contact the Pilot Experience team at pilot.success@flyguys.com. We’re here to help ensure smooth and timely payments.

• Troubleshooting: 

• Tech Support:
  • For any technical issues or questions, contact Tech Support at support@flyguys.com.
  • We can help with:
    • Account/Login issues
    • Portal issues
    • Portal Feedback: Please include screenshots to help us troubleshoot.
    • Mobile App Feedback: Screenshots are helpful here too.

We’re here to make sure everything runs smoothly for you!

Training Videos:

• Looking to sharpen your skills or get up to speed on key processes? Check out our training videos for helpful tutorials and guides.
• You can watch them here: FlyGuys Training Videos.

• Have feedback, need help with registration, getting more work, training, or payment status?
  Contact Pilot Experience at pilot.success@flyguys.com.

• Have questions about completing a mission, such as airspace approvals, mission planning, on-site issues, or uploading data?
  Reach out to your Mission Coordinator (MC) listed in the mission details.

• Noticed a payment discrepancy?
  Contact your Mission Coordinator (MC) for assistance.

• Having account or login issues, portal problems, or need to give feedback on the portal or mobile app?
  Contact Tech Support at support@flyguys.com. Be sure to include screenshots for portal or app feedback.

• Have general inquiries?
  Call us at 1-888-837-0940 for any general questions.

• Need help with contract LiDAR work?
  Email the Premium Services Dept. at lidar@flyguys.com.

• Have a sales lead?
  Contact our Sales team at sales@flyguys.com.